Returns & Exchanges
At Very Lovely Soles we strive to maintain complete satisfaction in our footwear. Should you find yourself not 100% pleased with your purchase, you can return unworn merchandise within 14 days for a full refund or exchange.
Returns are easy and free within the US on orders over $100. Orders over $100 will receive a free return shipping label which will expire after 7 days. Please email firstname.lastname@example.org for your Return Label. Either use the return label we provide within the date of expiration or use a shipping method of your choice. Very Lovely Soles gladly accepts all unworn merchandise in its original packaging. Don’t forget to include the shipping invoice that came with your purchase and kindly note the reason for your return in the space provided.
If you are requesting an exchange, note the style name, color and size of the item you would like in exchange, along with your reason for return, on the enclosed invoice. Use the prepaid return label provided in your original package to return your unworn merchandise to us and be sure to include the invoice with your new style request. Your replacement item(s) will be shipped within 3-5 business days upon receipt of return. Items of equal value will be exchanged at no additional cost. Any difference in cost will be credited for items of lesser value, or charged for items of higher value, to the card that was used for the original purchase.
An email notification will be sent once we receive your items. Please allow 2 to 3 business days for the transaction to show up on your bank statement.
Returns and exchanges are only accepted for items purchased from www.verylovelysoles.com.
Still need assistance? Call us at 914-607-2985 Monday-Friday 9am–5pm to speak directly with our customer service team.